Your privacy matters to us. This Privacy Policy explains exactly what personal data pak44 collects, why we collect it, how it is stored and protected, and what rights you have over your own information as a member registered in Pakistan.
A clear overview of the six key commitments pak44 makes to every member in Pakistan regarding their personal information.
All personal data stored by pak44 is encrypted using industry-standard protocols. Your account credentials, payment details and identity documents are never stored in plain text on our servers.
Every PKR deposit and withdrawal made via JazzCash, Easypaisa, Raast or bank transfer is processed through a secure, encrypted payment channel. pak44 does not store your full card or wallet credentials.
pak44 does not sell, rent or trade your personal information to third parties for marketing purposes. Your data stays within the pak44 ecosystem and is only shared where strictly necessary to operate your account.
We only collect the data we genuinely need to run your account, process payments and keep the platform safe. We do not collect information that has no clear and necessary purpose linked to your membership.
As a pak44 member you have the right to access, correct or request deletion of your personal data at any time. Submit a request through our support team and we will respond within the timeframe set out in this policy.
Promotional emails and notifications from pak44 are entirely optional. You can manage your communication preferences from your account settings at any time and unsubscribe from any channel without affecting your account status.
Please read this policy carefully. By registering a pak44 account or continuing to use the platform, you confirm that you have read and understood how we handle your personal data as described here. This policy applies to all members in Pakistan.
pak44 ("we", "us", "the Platform") takes your privacy seriously. This Privacy Policy describes the personal data we collect from members and visitors, how that data is used, how long it is kept, who it may be shared with and what rights you have as a data subject.
This policy applies to all users of the pak44 platform, including registered members and visitors who browse the site without an account. It covers data collected through the website, any app or mobile version of the platform, and through communications between you and our support team.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your membership.
If you have any questions about this policy that are not addressed here, please contact our support team. We are happy to explain how your data is handled in plain, straightforward language.
pak44 collects personal data in three main ways: information you provide directly during registration and account use; information generated automatically as you use the platform; and information received from third-party service providers such as payment processors.
pak44 will never ask you to share your full card number, banking PIN or mobile wallet password through any support channel. If you receive a communication asking for these, please report it immediately as it is not from pak44.
pak44 only collects personal data where there is a clear and legitimate reason to do so. The table below summarises the main purposes for which your data is used:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Name, email, phone, DOB, username | Contract performance |
| Age & identity verification | Name, DOB, identity documents | Legal obligation |
| Processing deposits & withdrawals | Payment method details, transaction records | Contract performance |
| Fraud prevention & security | IP address, device info, behavioural data | Legitimate interest |
| Customer support | Communication records, account history | Contract performance |
| Responsible gaming monitoring | Betting history, session data, deposit patterns | Legitimate interest |
| Platform improvement | Usage data, session logs, device data | Legitimate interest |
| Marketing communications | Email, phone, preferences | Consent (opt-in only) |
Marketing communications are only sent to members who have explicitly opted in. You can withdraw your consent and update communication preferences at any time from your account settings, free of charge and without any impact on your ability to use the platform.
pak44 supports PKR deposits and withdrawals via JazzCash, Easypaisa, Raast instant bank transfer, direct bank transfers, debit and credit cards and mobile wallets. All payment processing is handled through secure third-party payment gateways. pak44 does not store your complete card numbers, banking credentials or mobile wallet PINs on our own servers.
For the purpose of processing withdrawals and for anti-fraud verification, pak44 retains a record of the payment method type and masked identifier (for example, the last four digits of a card or the registered mobile number on a JazzCash or Easypaisa account) associated with your account. Full payment credentials are held only by the relevant payment processor.
As a standard anti-fraud measure, withdrawals are returned to the same payment source used for your most recent deposit. To support this process, pak44 retains a record of your deposit method history. This data is not used for any purpose other than facilitating withdrawals and verifying transaction legitimacy.
All payment data transmitted between your device and pak44's payment systems is protected using TLS encryption. We strongly recommend that you only access pak44 from trusted personal devices and not from shared or public computers when making any financial transaction.
pak44 uses cookies and similar technologies to make the platform work properly, to remember your preferences and to understand how members use the site so we can continue to improve it. This section explains what types of cookies we use and what they do.
These cookies are required for the platform to function. They keep you logged in during your session, maintain your betting slip state and ensure security features operate correctly. You cannot opt out of essential cookies without stopping use of the platform entirely.
These cookies remember settings you have chosen — such as your preferred language or display settings — so you do not have to re-enter them every visit. They are set only after your first interaction with those settings.
pak44 uses anonymised analytics data to understand which areas of the platform are most used, how members navigate between pages and where technical issues are most commonly encountered. This data is aggregated and does not identify you individually. Analytics cookies can be declined via your browser settings without affecting your ability to use the platform.
Most modern browsers allow you to view, manage and delete cookies stored on your device. Instructions for managing cookies are available in your browser's help section. Note that disabling certain cookies may affect the functionality of parts of the platform.
pak44 does not sell your personal data. We do not share your information with third parties for their own marketing purposes. There are, however, limited circumstances in which your data is shared with trusted third parties who help us operate the platform.
We work with third-party providers for payment processing, identity verification, fraud detection, customer support tooling and platform analytics. These providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own commercial purposes.
The games in the pak44 Game Lobby and Live Casino are provided by third-party software suppliers. When you play a game, limited session data (such as stake amounts, game results and session duration) may be transmitted to the relevant game provider for the purpose of running the game correctly and resolving disputes. This data is shared under contractual data processing agreements.
pak44 may be required to disclose personal data in response to valid legal requests from law enforcement or regulatory authorities. In cases involving suspected financial crime, fraud, or other illegal activity, pak44 will cooperate fully with the relevant authorities and share the information required by law. We do not notify members of disclosures where doing so would itself be unlawful.
pak44 will never share your personal data with another member, with a third-party marketing company, or with any organisation outside of those described in this section. If you believe your data has been mishandled, contact our support team immediately.
pak44 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods that apply to different categories of data are summarised below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal obligation & dispute resolution |
| Identity verification documents | Duration of account + 5 years | Anti-money laundering requirements |
| Transaction records | Duration of account + 5 years | Financial record-keeping obligations |
| Betting history | Duration of account + 3 years | Dispute resolution & responsible gaming |
| Support communications | 3 years from last contact | Service quality & dispute evidence |
| Analytics & usage data | Up to 24 months (anonymised) | Platform improvement |
| Marketing preferences | Until opt-out or account closure | Consent management |
After the applicable retention period expires, your personal data is securely deleted or anonymised in a way that makes it impossible to identify you from the remaining data. Anonymised aggregate data may be retained indefinitely for statistical purposes.
pak44 applies technical and organisational security measures appropriate to the sensitivity of the data we hold. These measures are reviewed and updated on a regular basis to reflect current best practices in data security.
pak44's security measures are only effective if members also take reasonable care of their own account. You are responsible for keeping your login credentials confidential, for logging out of your account on shared devices and for notifying pak44 support immediately if you suspect unauthorised access to your account. pak44 cannot be held responsible for losses arising from your failure to keep your credentials secure.
pak44 supports two-factor authentication for account login. We strongly recommend enabling this feature in your account settings for an additional layer of protection, especially if you access your account from mobile devices.
As a pak44 member you have a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of them, contact our support team with your registered account username and a clear description of your request.
You have the right to request a copy of the personal data pak44 holds about you. We will respond to verified access requests within 30 days. The copy will be provided in a clear, readable format.
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Some corrections — for example, changes to your registered name — may require you to provide supporting documentation.
You may request deletion of your personal data. Where we are legally permitted to do so, we will delete or anonymise the relevant data. Note that we are required to retain certain data for the periods described in Section 7 and cannot delete this data ahead of those retention periods even on request.
In certain circumstances you can ask us to stop actively processing your data while retaining it — for example, while a dispute about its accuracy is being resolved. Contact support to discuss this option.
Where data processing is based on your consent — specifically for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
pak44 aims to acknowledge all rights requests within 5 working days and to fulfil them within 30 days. Where a request is complex or involves a large volume of data, we will notify you of any extension to this timeline before the 30-day deadline expires.
All rights requests must come from the registered account holder. We will verify your identity before processing any request to ensure your data is not disclosed or modified in response to an unauthorised request.
pak44 is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the service. During the registration process, pak44 collects date of birth information and uses it to confirm that the applicant meets the minimum age requirement. Where identity verification is triggered, the submitted documents are checked against the date of birth provided at registration.
If pak44 discovers at any point that a member is under 18, the account will be closed immediately and any balance will be returned to the payment source used for deposits, after any applicable fraud and security checks are completed. No winnings generated on an under-age account will be paid out.
pak44 does not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has registered on pak44, please contact our support team immediately with the relevant details and we will investigate and act promptly.
If you share a device with younger family members, please ensure your pak44 account is fully logged out after each session and that your login credentials are not stored in an accessible location. We recommend using device-level parental controls for added protection.
pak44 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable legal requirements. When material changes are made, we will update the "Last updated" date shown at the top of this page.
Where a change significantly affects how your data is handled, pak44 will notify active members via email to their registered address or via an in-platform notification before the change takes effect. Minor clarifications in wording that do not change the substance of the policy may be made without direct notification.
Continued use of the pak44 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you are always aware of the current version. You can always find the most up-to-date Privacy Policy at this page address.
If you have any questions, concerns or requests relating to this Privacy Policy or to how pak44 handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.
The fastest way to reach us is through the live chat feature available within your account once you are logged in. Our support agents can answer general privacy questions and direct rights requests to the appropriate team.
For written privacy enquiries, data rights requests or complaints, you may write to us at [email protected]. Please include your registered username and a clear description of your query. We aim to respond to all email enquiries within 24 hours.
All privacy-related communications are handled confidentially. Your enquiry will only be seen by the support staff member dealing with your case and, where necessary, by a data management team member with the appropriate clearance level.
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